Frequently Asked Questions

Avessia helps consumers understand cosmetic and personal care products by scanning the ingredient list on the label and presenting an easier-to-understand product and ingredient view.

Avessia is designed around the ingredient list printed on the product because formulations can change and third-party product records may not always reflect the exact label currently on the packaging.

Yes. Avessia uses account-based access so your scans, settings, and saved products can be managed consistently across the service.

Avessia offers a limited free trial with access to all features.

Avessia compares scanned ingredients with its reviewed ingredient dataset and applies your selected concern settings where relevant.

Avessia uses simple product-level language to support consumer choice: Considered Safe, Some Concern, Higher Concern and Avoid Product.

No. Avessia is an informational consumer tool. It is not a medical, diagnostic, or regulatory service.

Avessia is designed to help you interpret labels more clearly. It does not provide personalised medical advice or certify products.

Results may change if product labels change, if ingredient data is updated, or if your selected concern settings change.

Avessia scans ingredient labels, not front-of-pack branding. Make sure you are pointing your camera at the panel with the ingredient list, ideally showing a heading such as INGREDIENTS or CONTAINS.

Blurry scans usually happen when the phone moves or the text is too close to the camera. Hold your phone steadily and give the label a little more space in the frame.

It sounds counterintuitive, but stepping back often improves the scan. This is especially true for curved bottles and tubes, where a little extra distance helps the label appear flatter and easier to read.

Yes. Avessia's OCR can read curved labels well, provided the text is visible and reasonably clear in the image.

Bright, even lighting is best. Natural daylight or a well-lit room usually gives the clearest result.

If the label looks shiny or washed out, change your angle slightly or move the product until the reflection disappears.

Yes. Smudges, dust, water, or product residue can make the text harder to detect accurately.

Yes. Avessia works best when the full ingredients section is visible, including the heading and all listed ingredients.

Because Avessia is looking for the ingredient list. The front label usually does not contain the information needed for analysis.

Use good lighting, hold the phone steadily, and avoid getting too close. A slightly wider, clearer shot is often better than a tight close-up.

Try this:

• clean the label
• use even lighting
• reduce glare
• hold the phone still
• move slightly farther back
• make sure INGREDIENTS or CONTAINS is visible
• capture the full ingredients panel

Your "Shelf" is your saved list of products you have scanned so you can revisit them later.

No. Avessia's saved product views may reflect updated ingredient data and current assessment logic over time.

Avessia collects the information needed to operate the service, such as account and usage data. For more detail, please see the Privacy Policy.

The method for deleting your account and associated data can be found here.

Please visit the Contact page and send us a message. We will do our best to help.

You can read the Privacy Policy and Terms of Use on this website.