Avessia

Terms

Terms of Use

Effective date: 22 Apr 2026

These Terms of Use ("Terms") govern your access to and use of the Avessia mobile application, website and related services (together, the "Services").

The Services are provided by Qualia Systems Pty Ltd ("Avessia", "we", "us" or "our").

By creating an account, accessing or using the Services, you agree to these Terms.

1. Who we are

Entity: Qualia Systems Pty Ltd ABN 59 6793 81974
Business address: 13/260 Wickham Rd, HIGHETT VIC 3190 AUSTRALIA
Email: contact@avessia.app

“Avessia” is a brand used by Qualia Systems Pty Ltd in connection with the Avessia service.

2. Eligibility and accounts

You must be at least 16 years old, or have the authority of a parent or guardian, to use the Services.

You are responsible for:

  • providing accurate account information
  • maintaining the security of your account and device
  • all activity that occurs under your account, unless caused by our breach of law or these Terms

You must notify us promptly if you believe your account has been used without authorisation.

3. What Avessia does

Avessia helps users understand cosmetic and personal care ingredients by:

  • reading ingredient lists from product labels
  • matching ingredient names against our reference database
  • generating ingredient-level risk classifications
  • generating product-level aggregate assessments based on the listed ingredients and, where applicable, your selected concern settings
  • allowing users to save products, scans and preferences

4. Important nature of the service

Avessia is an informational tool only.

The Services:

  • are based on ingredient information visible on product labels and other published reference material
  • provide aggregate assessments of formulations based on the ingredients listed on the label
  • disclose supporting references in the app where available
  • do not provide medical, pharmaceutical, toxicological, regulatory, legal or other professional advice
  • do not make personalised medical or health recommendations
  • do not guarantee that a product is suitable for any particular person, condition or purpose

You should not use the Services as a substitute for professional medical advice, emergency advice, or product instructions provided by the manufacturer.

5. How assessments are generated

Avessia’s ingredient and product assessments are derived from:

  • ingredient lists captured from product labels
  • published source material and reference databases
  • internal classification rules and scoring logic
  • your selected concern preferences, where relevant to product-level outputs

Product ratings are aggregate informational assessments based on the listed ingredients and our methodology.

They are not statements that:

  • a manufacturer has acted unlawfully
  • a product is defective
  • a product is unsafe in every context
  • a product is non-compliant with any law or standard

Where the Services refer to product or ingredient risk, that is an evaluative classification produced by Avessia’s methodology from the available information.

6. Accuracy and limitations

You acknowledge that:

  • ingredient labels may be incomplete, unclear, outdated, damaged or difficult to read
  • OCR and ingredient matching may produce errors
  • product formulations may change over time
  • available published information may be incomplete, inconsistent or evolving
  • not all ingredients have sufficient evidence for confident classification
  • saved results may change over time if our underlying data or methodology is updated

We do not warrant that every scan, ingredient match, reference or assessment will always be complete, accurate, current or error-free.

7. Your responsibilities

You agree to:

  • use the Services lawfully and responsibly
  • check the actual product label, instructions, warnings and manufacturer information before making a purchasing or usage decision
  • not rely solely on the Services where a professional, medical or regulatory assessment is required
  • ensure that any content you upload or save through the Services is lawful and does not infringe the rights of others

8. Acceptable use

You must not:

  • misuse the Services or attempt to interfere with their normal operation
  • reverse engineer, scrape, copy or systematically extract data from the Services except as permitted by law
  • upload malicious code, abusive content, or content that infringes intellectual property, privacy or other rights
  • use the Services in a way that is fraudulent, misleading, defamatory, harassing or unlawful
  • attempt to bypass usage limits, subscriptions, authentication controls or security measures

We may suspend or terminate access if we reasonably believe you have breached these Terms, created security risk, abused the Services, or where we are otherwise entitled or required to do so by law.

9. User content

If you upload content such as scan images, Shelf photos, product names or notes, you retain any rights you already hold in that content.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce and use that content solely to:

  • operate and improve the Services
  • provide scan and Shelf functionality
  • maintain security and prevent abuse
  • comply with law

You represent that you have the right to provide that content and that our use of it as described above will not infringe the rights of others.

10. Subscriptions and billing

Some features may require a paid subscription.

If you subscribe through an app store:

  • billing, renewal and cancellation are handled by the relevant app store account
  • your subscription is subject to the app store’s terms and billing rules
  • deleting the app does not by itself cancel a subscription

We may change subscription features, limits or pricing prospectively, subject to applicable law and app store rules.

11. Intellectual property

The Services, including the software, design, text, graphics, database structure, scoring logic, and Avessia branding, are owned by or licensed to us and are protected by intellectual property laws.

These Terms do not transfer ownership of any intellectual property to you.

You may use the Services only for your personal, non-exclusive, non-transferable use in accordance with these Terms.

12. Third-party services and links

The Services may rely on or link to third-party services, including Google, Apple, app stores, hosting providers or external websites.

We are not responsible for third-party services that we do not control, and your use of them may be subject to separate terms and privacy policies.

13. Changes to the Services

We may update, modify, suspend or discontinue any part of the Services from time to time, including features, limits, scoring logic, classifications or supported functionality.

We may also correct errors, update references, adjust classifications or revise our methodology over time.

14. Consumer rights under Australian law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other non-excludable law.

If a law implies a guarantee, warranty, condition or right into these Terms and that law prohibits us from excluding, restricting or modifying it, then it is included in these Terms.

To the maximum extent permitted by law, our liability for breach of any non-excludable guarantee is limited to the remedies permitted by law.

15. Disclaimers and limitation of liability

To the maximum extent permitted by law, and subject to section 14:

  1. the Services are provided on an "as is" and "as available" basis;
  2. we exclude all warranties, representations and guarantees not expressly set out in these Terms;
  3. we are not liable for any loss caused by:
    • inaccurate, incomplete or unreadable product labels
    • OCR or ingredient-matching errors
    • changes in product formulation
    • incomplete or evolving published source material
    • your reliance on the Services as a substitute for professional, medical, legal or regulatory advice
    • temporary outages, delays, bugs or service interruptions outside our reasonable control;
  4. we are not liable for any indirect, incidental, special, consequential or punitive loss, including loss of profits, revenue, goodwill, opportunity, reputation or data;
  5. our aggregate liability to you in connection with the Services, whether in contract, tort (including negligence), statute or otherwise, is limited to the greater of:
    • the total amount you paid us directly for the Services in the 12 months before the event giving rise to the claim; and
    • AUD $100.

The limitation in paragraph 5 does not apply to liability that cannot lawfully be excluded or limited.

16. Reviews, corrections and complaints about content

If you believe that content in the Services is materially inaccurate, misleading, or improperly describes a product or ingredient, you may contact us at [SUPPORT / LEGAL CONTACT EMAIL] with supporting detail.

We may review the material and, where appropriate, correct, clarify, update or remove content.

Nothing in this section requires us to remove or alter content unless required by law or unless we decide to do so in our discretion.

17. Indemnity

To the maximum extent permitted by law, you indemnify us against loss, damage, liability, cost or expense (including reasonable legal costs) arising from:

  • your unlawful use of the Services
  • your breach of these Terms
  • content you upload in breach of the rights of others

This indemnity does not apply to the extent the relevant loss was caused by our own breach of law, fraud, negligence or wilful misconduct.

18. Termination

You may stop using the Services at any time.

We may suspend or terminate your access, or remove content, where reasonably necessary for security, operational, legal, compliance or abuse-prevention reasons, or where you materially breach these Terms.

Termination does not affect accrued rights or obligations.

19. Privacy

Our handling of personal information is described in our Privacy Policy, which forms a separate document.

20. Governing law and jurisdiction

These Terms are governed by the laws of Victoria, Australia.

You and we submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and courts competent to hear appeals from them.

21. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we may notify users through the app, website or other appropriate means. Your continued use of the Services after the updated Terms take effect constitutes acceptance of the updated Terms.

22. Contact us

If you have questions about these Terms, please contact:

Qualia Systems Pty Ltd
Email: contact@avessia.app
Address: 13/260 Wickham Rd, HIGHETT VIC 3190, AUSTRALIA